Delivering bad news or feedback is not something any of us like to do. It’s freaking uncomfortable. If done incorrectly it creates conflict. It requires preparation if you want to deliver with any true empathy. Not to mention it requires the facts to be lined up, appropriate timing of message delivery, keeping emotions out it, and ideally offering up some for form of next step, and more.
Being in the uncomfortable position of delivering bad news is not new. Discomfort goes back centuries. “Back then” it was a bit worse, the bearer of bad news might himself lost an eye or perhaps their head. We’ve all heard the saying, “Don’t shoot the messenger.” Well that phrase has origins back to Shakespeare (1598 AD), and is all about being the person delivering the feedback or message.
This leads me to Airbnb. I am a raving supportive fan of the travel accommodation service, as many of you know. I can’t say enough about the unique and/or practical destinations offered by Airbnb home and apartment sharing platform. If you haven’t used Airbnb, it is an online service whereby fellow consumers put their home or apartment up for rent during times they are not staying in it. The inventory of destinations is growing daily. You can stay at an Airbnb accommodation just about anywhere in the world. Whether you stay in a treehouse, a lighthouse, an Airstream, or just a condo in San Francisco…there is truly a destination for everyone IMO. To find your dream destination you are able to view pictures, learn about the Host, check the calendar for availability and price, and read reviews/feedback, .
This past week, I attempted to log yet another Airbnb visit during a short vacation to Los Angeles. Only this time my Airbnb stay was not good, and it raised some concerns I have about the Airbnb service going forward. Specifically as it relates to the accuracy of reviews given by fellow travelers…reviews that most of us use to decide whether we select a specific accommodation or not.
The particular property I chose for my stay was represented with nice photos and 22 reviews on Airbnb. Of the 22 reviews , only one hinted at a slight negative for the property. That negative was a busy street with accompanying traffic noise. Well it turns out that overlooking that negative (it was a true one by the way), was just the beginning of a terrible night’s sleep and morning.
Upon arrival at the accommodation Continue reading